Last updated: 8 October 2026

This policy explains shipping, cancellations, returns and refunds for orders placed directly with Milano Mac.

Milano Mac is operated by K MOHAMED HANEEF TARAQ, sole proprietor trading as MODERN ENTERPRISE.

1. Shipping Availability and Charges

Delivery availability depends on your location and courier serviceability. We will confirm whether we can deliver to your address before accepting your order.

Applicable shipping charges will be displayed at checkout or communicated before payment. Any free-shipping offer will be subject to the conditions stated with that offer.

2. Order Processing and Delivery

Orders are normally dispatched within [3 business days] after order confirmation and successful payment.

Estimated delivery is [5–7 business days] after dispatch, depending on your location. Business days exclude Sundays and public holidays.

If a product is unavailable or a delay is expected, we will contact you with an updated timeline and available options.

Delivery may be affected by courier disruptions, severe weather or other circumstances beyond our reasonable control. Please contact us if your order has not arrived within the stated delivery period. We will investigate and provide an appropriate resolution, including cancellation or refund where required by applicable law.

3. Tracking and Delivery Details

Where tracking is available, we will share the tracking details after dispatch.

Please provide a complete delivery address, correct PIN code and a reachable telephone number. Contact us promptly if you need to correct these details. Changes may not be possible once an order has been dispatched.

If delivery fails because of an incorrect address or repeated unsuccessful delivery attempts, we will contact you to arrange the next step. Any applicable redelivery charges will be communicated before you agree to them.

If a shipment is lost or confirmed undeliverable, we will arrange a replacement or refund, as appropriate.

4. Order Cancellation

To request cancellation, contact us as soon as possible with your order details.

Orders cancelled before dispatch will receive a full refund of the amount paid. Once dispatched, routine cancellation may no longer be possible.

This does not affect your rights where goods are defective, incorrect, not as described or delivered late, as provided by applicable law.

If we cancel an order because it cannot be fulfilled, we will refund the full amount paid.

5. Returns and Replacements

Because our products are food items, we do not accept returns or exchanges solely because you change your mind, dislike the taste or no longer need the product.

However, please contact us if:

• You receive an incorrect product.
• Items are missing from your order.
• A product arrives damaged, leaking or with a compromised seal.
• A product is expired, spoiled or otherwise defective.
• A product materially differs from its description.

A product being opened to discover a defect does not automatically make the claim ineligible.

Damage or deterioration caused solely by improper storage, handling or use after delivery is generally not eligible for a refund or replacement.

6. Reporting an Issue

Please email dbmmilanomac@gmail.com or call +91 95978 17918 as soon as you notice an issue.

To help us investigate, provide:

• Your order number or proof of purchase.
• A description of the issue.
• Photographs of the product, packaging and shipping label, where available.
• The batch number and date markings, where relevant.

Prompt reporting helps us assess the issue, but does not remove rights you have under applicable law. An unboxing video is not mandatory.

Do not consume a product that appears spoiled, contaminated or unsafe. Keep the product and packaging where safe to do so, and contact us for instructions.

7. Return Shipping

Please contact us before sending any product back.

If a return is needed for an accepted claim involving damaged, defective or incorrect goods, we will arrange collection or cover reasonable return shipping costs.

In some cases, a physical return may not be necessary. We will confirm how to proceed.

8. Refunds

After reviewing your request, we will confirm the resolution and any refund due.

Approved refunds will be initiated within [3 business days]. Your bank or payment provider may take additional time to credit the amount.

Refunds will normally be made to the original payment method. Where that is not possible, we will agree on a suitable alternative with you. Store credit will only be offered with your agreement.

For accepted claims caused by our fulfilment error or a defective product, you will not bear the associated return shipping costs. Applicable original shipping charges will also be refunded where appropriate or required by law.

9. Purchases from Other Sellers

For products purchased from a retailer, distributor or online marketplace, please contact the seller first with your proof of purchase.

The seller’s shipping and return procedures apply to that transaction, without affecting your statutory rights. You may also contact us about product quality or safety concerns.

Wholesale and distributor orders may be governed by separately agreed commercial terms.

10. Contact Us

For shipping, cancellation, return or refund enquiries, contact:

Business: MODERN ENTERPRISE
Proprietor: K MOHAMED HANEEF TARAQ
البريد الإلكتروني dbmmilanomac@gmail.com
الهاتف: +91 95978 17918
Address: No. 31/1, BTC Street, near NS Agencies, Saidapet, Vellore, Tamil Nadu – 632004, India.

Nothing in this policy limits any rights or remedies available under applicable consumer protection law.